Page 19 - Digital readiness competences dictionary

COMPETENCE 11

supporting the development of others and motivating them through
COACHING MINDSET
feedback and encouragement

level
Intermediate Advanced

Knowledge Define coaching. Knowledge Describe how coaching improves employees’
performance at work.
List different coaching techniques.
Explain different coaching techniques.
Identify main strategies to motivate peers through
Describe the main strategies to motivate peers
feedback and encouragement.
through feedback and encouragement.
Select your preferred techniques to practice active
Experiment with different techniques to practice
listening, effective questioning (inquisitiveness),
active listening, effective questioning (inquisitiveness),
Skills feedback and encouragement. Skills feedback and encouragement.
Apply different techniques to practice active
Analyse the importance of communication dynamics
listening, effective questioning (inquisitiveness) and
in coaching relationships.
feedback and encouragement.
Attitudes Assess own coaching skills. Attitudes Research opportunities to improve your coaching
skills
Support the development of others to become more
Assess peers’ responses to different coaching
successful at work.
techniques.

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