Page 18 - Digital readiness competences dictionary

COMPETENCE 10

STRATEGIC PROBLEM-SOLVING solving problems creatively and balancing the needs of all stakeholders

level
INTERMEDIATE ADVANCED

Identify strategies to solve problems at work
knowledge Identify the 4 core principles of creative problem- knowledge creatively.
Define creative problem-solving.
Elaborate on the 4 core principles of creative
solving.
problem-solving.
Identify key business stakeholders.
Assess the needs of key business stakeholders.
Create opportunities for peers and employees to
Utilise brainstorming techniques to address problems brainstorm about solutions to problems at work.
at work.
skills Create mind maps to organise your own thought skills Make use of design thinking strategies to solve
pattern. problems creatively.
Improve business relations with stakeholders with an
Survey stakeholders to address their needs.
effective networking strategy.

attitudes Show creativity and enthusiasm about new attitudes Suggest new strategies of creative problem-solving
approaches to problem-solving.
to peers.
Influence others to show a positive attitude at work.
Demonstrate a positive attitude at work.

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